Customer centricity can lead a brand to heights of success. Growth experts believe it is the biggest mantra to gain ethical business growth because customers always prefer brands that value their sentiments. In the era of digitization, word-of-mouth is one of the most promising ways to market products and services. People often research various review platforms and feedback channels to identify the opinions of different online users. Fostering customer centricity can be achieved by improving the level of customer support. It’s a channel where customers evaluate how a business solves their issues or concerns. Therefore, establishing transparent and responsive customer support is essential to maintain customer trust. In the digital lending space, a few apps, including Kissht, apply a responsive approach to customer support. They focus on eliminating doubts of customers created by rumours like Kissht Fosun. The app clarifies how the platform adheres only to ethical business practices and follows strict RBI guidelines to protect customers’ financial rights.
Ensure Customers that they’re dealing with a trustworthy platform.
Developing a clear communication strategy to provide customers with accurate information about loan terms and conditions remains crucial. Kissht remains committed to providing a positive experience to its customers by fostering transparency in all its dealings. It clarifies its loan offers and discloses all charges associated with an instant personal loan beforehand. The platform offers instant personal loans for up to Rs. 5,00,000*. Kissht allows a tenure of up to 36 months to repay the loan amount. It’s a 100% digital process with low-interest rates starting @ 14 percent.
Apart from that, the platform allows borrowers to connect with the app anytime. They can choose from different channels, including email, phone, live chat, etc., to connect with Kissht’s customer representative and resolve their queries effectively. The platform’s transparent approach helps customers get satisfactory responses and know the facts behind rumors related to Kissht Chinese. Customer support professionals help them understand how Kissht focuses on extending collaborations with trusted NBFCs in India.
Defines how the app meets the specific financial requirements of loan aspirants.
Kissht leverages powerful data analytics tools to analyze the specific financial needs of users. By utilizing its personalized customer support, the app defines how the platform helps meet expectations and helps fulfill the diverse financial goals of loan aspirants. The app presents affordable loans based on the user’s needs by focusing on providing personalized assistance. Prioritizing every single input from each customer and making improvements accordingly remain the primary goals of the app. Kissht takes special care of providing a personal touch so that customers feel comfortable sharing their concerns or queries with the platform.
Remains committed to continuous improvement
Kissht values user suggestions and uses them to enhance the customer experience. By investing in new-age technology and the latest security measures, the app ensures consumer protection against evolving online threats. Kissht’s personalized customer support helps customers understand how the platform adapts to industry best practices, Fintech innovations, and hi-tech security protocols to foster trust among customers. Establishing higher customer satisfaction by providing them with personalized assistance helps the Kissht app add new customers to its diverse customer base. It leads to more satisfied and happy customers contributing to word-of-mouth advertisement by sharing their positive experiences with others. Enhanced customer satisfaction helps customers avoid fabricated content related to Kissht Fosun. Customers can feel free to get authentic information from the app anytime to utilize it to make more informed financial decisions.
Handles Complaints Gracefully
Appointing a team of experienced professionals with the expertise to deal with challenging situations helps the platform provide personalized customer assistance. They gracefully address consumer complaints and show empathy and professionalism to any customer concerns. They suggest the best actions to rectify the issue. Customers love this gesture and politeness, and they praise such great professionalism.
Kissht’s personalized customer support segment helps customers learn tips on how to build strong credit profiles and qualify for higher-approved personal loans. The team also helps borrowers better understand loan terms and conditions and how they will impact their monthly budgets. Tips related to instant personal loans are always there to assist loan aspirants. Misinformation about Kissht Chinese might lead to missing out on lucrative opportunities to get loan offers from reputable apps like Kissht. Hence, stay cautious while paying attention to such fake pieces of information.